Testimonials

Dear Care and Support Staff at Fairby Grange

Firstly, please accept our apologies for taking so long in sending you this message with our thanks.  It's been a difficult few weeks with so much to do and organise but you have all been in our thoughts.  We hope this message goes someway, although words cannot properly express our gratitude to you all for the kindness and compassion you showed to Dorothy throughout her stay with you.... and especially in her last weeks.  Thank you for caring for her and treating with respect and calmness in her last days and for being with her.  We know she was frightened and that she took comfort in the time that you spent with her when she was dying.  We think Dorothy was well liked by you all and that you probably miss her too, so we want to express sadness at your loss too.  Thank you for always caring for her as a person, the individual she was and letting her guide her own care and support needs.  We know she appreciated her last years with you and was as happy as she could be.  Thanking you again....your kindness to Dorothy is something we will always remember.  Emma & Richard.  May 2017

 

On behalf of Bett's family, I would like to say a huge thank you to everyone at Fairby Grange, for the care and kindness she received while residing with you.  It is good to know that she was able to spend the last year of her life in such a comfortable and homely environment.  I would be pleased if you could use the enclosed donation for some sort of entertainment for the residents.  Mum particularly enjoyed the singer, 'Jason', but I am sure there are other equally talented performers.  Thank you once again - you all do a brilliant job.  Love from Janet x.  May 2017

 

To everyone at Fairby Grange

Thank you for all the care and understanding you showed towards our Mother, Doris.  You helped us all through a really difficult time and treated Mum with dignity and we will always appreciate that. With love, Elaine, Alan, Kay (&Hettie), Maureen, John and all of Mum's family in Australia. March 2017.

 

To Debbie and all the Staff at Fairby Grange

Thank you for all the kindness and attention shown to Mum while she was in your care. It was much appreciated.  She is now at peace.    Kind regards. Andrew & Carol. February 2017.

 

Dear Debbie and Christine

Clifford and I would like to thank you, and all the staff at Fairby Grange, for the outstanding level of care you have given to our mother for the last 20 months of her life. We have both been hugely impressed with the level of professionalism and compassion that everyone has shown - nothing has ever been too much trouble. The friendly family atmosphere you have created throughout the home, the immaculately kept facilities, and the commitment of the staff have all contributed to Fairby Grange having the feeling of a warm and friendly hotel as much as of a care home. Thank you again for the kindness everyone has shown - the level of care has been nothing less than 100%. November 2016

A wonderful, caring home with the staff we feel are family. My brother-in-law is a very disabled man suffering from both bone marrow cancer plus advanced Parkinsons Disease, he was so ill we couldn't cope with his needs but Fairby Grange has taken all the worry and look after him so well. The food is truly lovely too. We've joined him for Sunday lunch and really approve. If I'm even unable to cope this is where I'd like to be. October 2016

 

To Debbie, Christine and lovely staff.  Thank you so much for making Mum's 95th Birthday Celebration very memorable and enjoyable.  She loved the afternoon.  Love from Derrick, Avril and Gwendaline x.  January 2016.

 

'We are very pleased with the care that Mum and Dad are receiving at Fairby Grange and feel confident that they are being cared for in a way that maintains their dignity.  This is particularly important with Mum's complex needs.  We feel lucky that they are in rooms next to each other which allows them to stay close as they have been together for 68 years.  We feel welcome when we visit and value the feedback we get from staff'. June 2015.

 

"To all the Staff, Thank you for the kind care you gave our Dad Cyril. He was very happy in his short stay with you". From Cyril's family. June 2015.

 

To all the staff at Fairby Grange, "Thank you very much from the bottom of our hearts for your kindness, care and patience with Doris.  We cannot thank you enough and will miss you all."  January 2015.

 

“Words cannot express how grateful we are to all the staff for the care they showed Dad thoughout his time with you”
Gary Pauline and Families

 

“Thank you seems an inadequate words but we hope you understand they they come from our hearts.  You and your wonderful girls looked after Mum with such care and affection we will never be able to Thank You enough.  Mum’s last years were as good as they could be thanks to you all”
Ann Paul and Barney

 

“We would like to say a big thank you for all you have done to make it possible for our Mum to stay in your lovely home.  It was very clear yesterday what a very caring staff you have”
Pat Fred & family

 

“Thank you for for the wonderful party you gave Emma, you all worked your socks off”
Joyce

 

“Dear Everyone, thank you all so much for everything you did for my mum (Brenda).  Living so far away from mum has been difficult at times – but you have all made it a little bit easier for me by just knowing that you all cared so much and always did your very best.  Your patience and kindness is a credit to you all.  Greg… I hope you realise how lucky you are to have such a lovely team at Fairby.  I send you all my love and thanks”
Tracey

 

“Please convey to your lovely friendly staff my appreciation for their help during my ten day stay at Fairby Grange”
Gwendoline S

 

Fairby Grange, Ash Road, Hartley, Longfield, Kent. DA3 8ER. Tel: 01474 702223