Testimonials

November 2018

I am writing this review following a very difficult time as Mum has been very poorly of late. The care, compassion and understanding of all staff members has been truly overwhelming.
The manager has given me hope, hope that Mum will be looked after with kindness and true fondness.Thank you everyone, my sister and brother couldn't be happier with Fairby Grange. I know Mum feels ' at home' now....

October 2018

The care Mum has received in Fairby Grange has been excellent and both her physical and mental health have improved markedly in the three months she's been there so far. The home has a warm, friendly and calm atmosphere and the manager works tirelessly and with never-ending enthusiasm to ensure the wellbeing of the residents. The activities co-ordinator arranges an excellent range of events both inside and outside the home. The owner, manager and staff are welcoming, caring and hard working. It is very reassuring to know that Mum is in such good hands and is being looked after so well. Many thanks to all at Fairby Grange.

July 2018

My father has been at Fairby Grange for 6 months and has been very well looked after. Fairby Grange is a very caring home, where the staff often have a chat and joke with the residents. There are lots of organised activities and trips out in their Mercedes minibus. Many of the staff have worked there for over 20 years which shows their dedication and commitment to Fairby Grange and the residents. The house is very clean and well organised. I have received very good service from the management; with timely and proactive communication from them; and also a prompt response to my email and telephone requests. I strongly recommend this care home.

July 2018

I am extremely happy with the care my brother receives at Fairby Grange. I feel their staff could not do more to make my brother happy and comfortable. His every need is cared for and nothing is too much trouble and I feel that at times they have gone far beyond what is expected of them. When my brother goes through times of depression the manager takes time to sit with him and talk to him to help him feel more positive.The home is extremely clean, the food is exceptional and staff unbelievably attentive. I feel I must mention the entertainment organiser, who is constantly trying to think of things the residents can do, and places she can take them.As a family, we have experienced 3 other homes that have been dreadful and where I felt my brother was unsafe therefore we have a lot to compare Fairby with and there is no comparison. I would just like to thank all the Fairby staff and owners for being so kind, caring and thoughtful.

June 2018

Finding the right home for Nan was a struggle. After much searching, we finally found this wonderful place, with warm caring staff and excellent facilities. We initially had concerns over how well Nan would fit in, but we needn't have worried as she settled within 2 days, taking part in different events and activities. She's also been out on day trips to the local garden centre for coffee and cake. A real treat considering she's been housebound for some time. This has only been made possible with the use of a bespoke minibus.Thanks Fairby, I really appreciate everything you do for Nan.

March 2018

I skip forward now maybe 20 years. My parents lived with me for over 20 years and I nursed dad until he passed away at 90. Mum was quite independent but after a few falls, joint replacement operations and the ageing process I found it difficult being in my 70s myself and she in her 90s. We went from a Carer once a day to help eventually up to three times a day so for my husband and I to go away on a holiday I looked for respite care. Fairby Grange was my first choice mum loved it there in fact on one occasion whilst away I rang to speak to her but she was too busy playing scrabble. That gave me such peace of mind I can’t tell you. We did that a couple of times but come 2016 mum deteriorated and I couldn’t cope with it plus lifting etc mum was now 92 it was difficult although mum could still get around with a zimmer I couldn’t sit there24/7 making sure she was safe. Mum herself said I need more help now perhaps Fairby Grange would be ideal for me. Mum was 100% compos mentos so was in full control of all her faculties except her limbs. In August 2016 mum moved into 9A. It saddened me to see her leave our home but I knew she would be well cared for and I was 5 minutes down the road.

Here I saw mum make new friends, join in activities she hadn’t done for years, go on outings, put on weight and became the resident one in charge ( they let her think she was) because she was so with it she was as able to communicate with everyone. Fairby has undergone lots of changes since Barbara and even whilst mum was there they had new carpets, decorations, security systems and updated health and safety procedures all the time. However what struck me the most was all this was done without being intrusive and “in your face” all the technology was there but the residents felt they were living in their own era with all mod coms. There was still that lovely reception area and still that lovely ham, egg and chips!

Sadly earlier this year my mum had repeated chest infections, hospital trips, COPD problems, but we could all see she wasn’t going to get completely better although she gave it a good shot. Fairby once again stepped up to the bar promised mum she would never have to leave Fairby (her biggest fear) and that they would give her palliative care always. This they did with undying attention, affection and care. Our family called them Angels in mauve and purple uniforms.

Sadly mum passed away on 26th February this year whilst I was away but once again my two daughters were there and so were all the staff to the end.

Fairby is not your ultra modern, hi tech looking place it is home from home with all the latest bells and whistles nicely hidden . There is no “old lady smells” sorry don’t quite know how to put that it’s fresh, spotless and very deserving of this praise I just hope if the day comes when I need help there’s a room available.

I’ve already thanked Fairby personally but wanted to put my comments on an official record somewhere. .

I write this purely to let you know how highly I rate this care home especially when so many people are so critical about the care their loved ones get elsewhere I consider them head and shoulders over others I have visited. They have compassion, attention to giving the best care and making every resident feel they are part of one big happy family. The home, grounds and surroundings are quaint, charming but totally up to date they couldn’t improve on anything in my opinion.

Yours faithfully

Margaret Hoptrough (daughter) - March 2018

Staff are very caring and wish the residents to feel they are living in their own homes. The activities held to motivate the residents is excellent, from visiting singers, going to a knit and natter club and coffee in the local garden centre. The rooms are very comfortably furnished. I am so happy I choose Fairby Grange for my mother to move to.  B.Purkiss - November 2017

A small family run Care Home, many of the staff have been there for 10 years +, all staff are very friendly, and caring, and I cannot fault any of them. Both of our parents were in the home, unfortunately, Dad died in September, and the care he received in his final days was faultless.
I would highly recommend this home. We looked at several before deciding, from the minute you walk in, it feels homely, just so glad we found it, just knowing that your loved ones are well cared for. It’s not an easy decision to make putting your parents into a home, but the staff made the process very easy, all the residents are friendly and look out for each other.
One big happy family, thank you.   S.Bonner November 2017

My mother has been staying at Fairby Grange for 3 months now and every time I visit or speak with her via phone she cannot talk highly enough of the home, staff and care she gets. Nothing is too much trouble and they keep her entertained with various projects, games and if she wants her own quiet time then that's not a problem either. 
Each time I visit the place is clean and fresh and staff always polite and on hand to assist or answer questions. I am kept up to date with any doctor visits and medicines.
I am very impressed with Fairby and would recommend to anyone who asks me about it.   H. Mummery - September 2017

This is the best home by far that I have experience of and since my father was in care with Parkinson's for 10 years, I am confident that this is a really good home for my Mum who has Dementia.
Mum has been there since April 2017 and she is really happy there and that's not just me saying that she says so herself! 
You can see she is well looked after both physically and emotionally.
I visit regularly but always at different times so they never know when I am coming and I can truthfully say that Mum always shows the same level of care and contentment.
The home really goes the extra mile and their activities program really shows how hard they try to give their residents an enjoyable and meaningful life. 
This is all great for me as it's wonderful to know that Mum is happy and well cared for. After caring for her myself for 5 years it was hard to hand over her care, but this home has been just what we both needed. 
I have peace of mind in the knowledge that she could be in no better place. Debbie Pae - August 2017

I have nothing but praise for the staff and owners of Fairby Grange. It is a very friendly caring atmosphere for clients and relatives alike. It has a very cosy atmosphere and more like a home from home, which gives a genuinely peaceful feel.
I am more than happy with my father's care and more to the point so is he. J. Fenton - July 2017

Fairby Grange is very homely, clean and well kept. Since my mum has been a resident, she has been happy and extremely well taken care of. The staff go above and beyond the call of duty, showing empathy, compassion and respect to all the residents. I am happy that our family chose this home for my mum.  Michael Haxell - June 2017

Dear Care and Support Staff at Fairby Grange

Firstly, please accept our apologies for taking so long in sending you this message with our thanks.  It's been a difficult few weeks with so much to do and organise but you have all been in our thoughts.  We hope this message goes someway, although words cannot properly express our gratitude to you all for the kindness and compassion you showed to Dorothy throughout her stay with you.... and especially in her last weeks.  Thank you for caring for her and treating with respect and calmness in her last days and for being with her.  We know she was frightened and that she took comfort in the time that you spent with her when she was dying.  We think Dorothy was well liked by you all and that you probably miss her too, so we want to express sadness at your loss too.  Thank you for always caring for her as a person, the individual she was and letting her guide her own care and support needs.  We know she appreciated her last years with you and was as happy as she could be.  Thanking you again....your kindness to Dorothy is something we will always remember.  Emma & Richard.  May 2017

 

On behalf of Bett's family, I would like to say a huge thank you to everyone at Fairby Grange, for the care and kindness she received while residing with you.  It is good to know that she was able to spend the last year of her life in such a comfortable and homely environment.  I would be pleased if you could use the enclosed donation for some sort of entertainment for the residents.  Mum particularly enjoyed the singer, 'Jason', but I am sure there are other equally talented performers.  Thank you once again - you all do a brilliant job.  Love from Janet x.  May 2017

 

To everyone at Fairby Grange

Thank you for all the care and understanding you showed towards our Mother, Doris.  You helped us all through a really difficult time and treated Mum with dignity and we will always appreciate that. With love, Elaine, Alan, Kay (&Hettie), Maureen, John and all of Mum's family in Australia. March 2017.

 

To Debbie and all the Staff at Fairby Grange

Thank you for all the kindness and attention shown to Mum while she was in your care. It was much appreciated.  She is now at peace.    Kind regards. Andrew & Carol. February 2017.

 

Dear Debbie and Christine

Clifford and I would like to thank you, and all the staff at Fairby Grange, for the outstanding level of care you have given to our mother for the last 20 months of her life. We have both been hugely impressed with the level of professionalism and compassion that everyone has shown - nothing has ever been too much trouble. The friendly family atmosphere you have created throughout the home, the immaculately kept facilities, and the commitment of the staff have all contributed to Fairby Grange having the feeling of a warm and friendly hotel as much as of a care home. Thank you again for the kindness everyone has shown - the level of care has been nothing less than 100%. November 2016

A wonderful, caring home with the staff we feel are family. My brother-in-law is a very disabled man suffering from both bone marrow cancer plus advanced Parkinsons Disease, he was so ill we couldn't cope with his needs but Fairby Grange has taken all the worry and look after him so well. The food is truly lovely too. We've joined him for Sunday lunch and really approve. If I'm even unable to cope this is where I'd like to be. October 2016

 

To Debbie, Christine and lovely staff.  Thank you so much for making Mum's 95th Birthday Celebration very memorable and enjoyable.  She loved the afternoon.  Love from Derrick, Avril and Gwendaline x.  January 2016.

 

'We are very pleased with the care that Mum and Dad are receiving at Fairby Grange and feel confident that they are being cared for in a way that maintains their dignity.  This is particularly important with Mum's complex needs.  We feel lucky that they are in rooms next to each other which allows them to stay close as they have been together for 68 years.  We feel welcome when we visit and value the feedback we get from staff'. June 2015.

 

"To all the Staff, Thank you for the kind care you gave our Dad Cyril. He was very happy in his short stay with you". From Cyril's family. June 2015.

 

To all the staff at Fairby Grange, "Thank you very much from the bottom of our hearts for your kindness, care and patience with Doris.  We cannot thank you enough and will miss you all."  January 2015.

 

“Words cannot express how grateful we are to all the staff for the care they showed Dad thoughout his time with you”
Gary Pauline and Families

 

“Thank you seems an inadequate words but we hope you understand they they come from our hearts.  You and your wonderful girls looked after Mum with such care and affection we will never be able to Thank You enough.  Mum’s last years were as good as they could be thanks to you all”
Ann Paul and Barney

 

“We would like to say a big thank you for all you have done to make it possible for our Mum to stay in your lovely home.  It was very clear yesterday what a very caring staff you have”
Pat Fred & family

 

“Thank you for for the wonderful party you gave Emma, you all worked your socks off”
Joyce

 

“Dear Everyone, thank you all so much for everything you did for my mum (Brenda).  Living so far away from mum has been difficult at times – but you have all made it a little bit easier for me by just knowing that you all cared so much and always did your very best.  Your patience and kindness is a credit to you all.  Greg… I hope you realise how lucky you are to have such a lovely team at Fairby.  I send you all my love and thanks”
Tracey

 

“Please convey to your lovely friendly staff my appreciation for their help during my ten day stay at Fairby Grange”
Gwendoline S

 

Fairby Grange, Ash Road, Hartley, Longfield, Kent. DA3 8ER. Tel: 01474 702223